VIRTUAL LIVESTREAM PRE-SHOW TEST

Please play the video below to test your school access and connection.

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PLEASE NOTE: Make sure you are testing this from your school internet connection and NOT from your personal data connection, or at home.

This ensures you are testing the appropriate connection access that you will use with your students.

TROUBLESHOOTING TIPS

Please take a look at the troubleshooting tips below - they may help you to get things working, or help identify what's causing the issue. Thank you!

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General Tips

• Network and browser requirements for viewing streams

  • The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

    • Download speeds
      The following table shows the minimum speeds required for each playback quality:
      Quality         Required Minimum Bandwidth
      240p            500 kbps
      360p            1 Mbps
      720p            3 Mbps
      1080p          7 Mbps
      2K                12 Mbps
      4K & up       22 Mbps

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• Network/Filtering issues

  • If your device is connected to your school network...

    • Try accessing the page from another device connected to the network.

      • If two or more devices have issues, ask your IT department to change filtering/firewall settings to allow the content.

    • If the page is working on other devices on the network, the problem is probably not related to your school's network or filtering software.

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• Desktop OS and Browser

  • We recommend using the following browsers and versions on Windows 7 or later or macOS Sierra (10.12.6) or later:

    • Chrome 30+ (has automatic updates)

    • Firefox 27+ (has automatic updates)*

    • Microsoft Edge

    • Safari 9+ 

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• Antivirus software

  • If you have an antivirus program on your computer, you can try temporarily disabling it to see if that has any effect on whether the page content shows up.

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• Ad blocking software

  • Ad blocking software can sometimes interfere with a web page's functionality. Try disabling the blocking software, or adding these sites to the software's whitelist:

    • *.vimeo.com

    • *.vimeocdn.com

    • *.magisto.com

    • *.akamaized.net

    • *.cloudfront.net 

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• Phones

  • While this program can be viewed on a phone, we recommend using a tablet-sized device or larger for the best experience.

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• Remote Learning Workarounds

  • If your students are unable to view the program due to device restrictions on their home computers or school-issued devices, you can share the video via Zoom or other video conferencing software.

    • Instructions for sharing video via Zoom: https://support.zoom.us/hc/en-us/articles/202954249-Optimizing-a-shared-video-clip-in-full-screen

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Chromebooks

• School-issued Chromebooks

  • In-school Network

    • If student Chromebooks are on the school network, it may be a filtering or firewall issue. Ask your IT department to allow content from these domains:

      • *.vimeo.com

      • *.vimeocdn.com

      • *.magisto.com

      • *.akamaized.net

      • *.cloudfront.net 

  • If your school has set up restrictions on school-issued Chromebooks, your IT department may need to update those policies to allow our livestream content. Google's instructions can be found here.

  • In a pinch, you can present the video to your students via Zoom, or other video conferencing software.

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• Web Browsers

  • Which web browser to use:

    • We recommend using Google's Chrome browser for this program.

    • Firefox

      • If you're using Firefox browser, you may need to turn off content blocking for vimeo.com. Here are instructions:

      • https://support.mozilla.org/en-US/kb/content-blocking#w_turn-content-blocking-off-on-individual-sites

  • Web browser updates:

    • If your browser isn't up to date it can cause issues with some web pages. Some information on updating browsers: https://www.whatismybrowser.com/guides/how-to-update-your-browser/

  • Javascript

    • This program requires javascript to be enabled. You can check to see if javascript is enabled in your browser by going to this page: https://www.enablejavascript.io/en

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• Computer updates:

  • Make sure your computer has the latest updates for your operating system: https://www.lifewire.com/how-to-check-for-install-windows-updates-2624596

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• Spyware/Malware scans:

  • Download, install and run the free Superantispyware program to scan your computer and remove potential threats: https://www.superantispyware.com/download.html

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Windows Computers

• Web Browsers

  • Which web browser to use:

    • Avoid using Internet Explorer

    • We recommend using Google's Chrome browser for this program.

    • Firefox

      • If you're using Firefox browser, you may need to turn off content blocking for vimeo.com. Here are instructions:

      • https://support.mozilla.org/en-US/kb/content-blocking#w_turn-content-blocking-off-on-individual-sites

  • Web browser updates:

    • If your browser isn't up to date it can cause issues with some web pages. Some information on updating browsers: https://www.whatismybrowser.com/guides/how-to-update-your-browser/

  • Javascript

    • This program requires javascript to be enabled. You can check to see if javascript is enabled in your browser by going to this page: https://www.enablejavascript.io/en

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• Computer updates:

  • Make sure your computer has the latest updates for your operating system: https://www.lifewire.com/how-to-check-for-install-windows-updates-2624596

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• Spyware/Malware scans:

  • Download, install and run the free Superantispyware program to scan your computer and remove potential threats: https://www.superantispyware.com/download.html

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Mac Computers

• Web Browsers

  • Which web browser to use:

    • We recommend using the Chrome browser for this program.

    • Firefox

      • If you're using Firefox browser, you may need to turn off content blocking for vimeo.com. Here are instructions:

      • https://support.mozilla.org/en-US/kb/content-blocking#w_turn-content-blocking-off-on-individual-sites

  • Web browser updates:

    • If your browser isn't up to date it can cause issues with some web pages. Some information on updating browsers: https://www.whatismybrowser.com/guides/how-to-update-your-browser/

  • Javascript

    • This program requires javascript to be enabled. You can check to see if javascript is enabled in your browser by going to this page: https://www.enablejavascript.io/en

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• Computer updates:

  • We recommend MacOS 10.12 (Sierra) or higher.

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• Spyware/Malware scans:

  • Download, install and run the free version of MalwareBytes to scan your computer and remove potential threats: https://www.malwarebytes.com/mac/

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Tablets and Phones

• Phones

  • While this program can be viewed on a phone, we recommend using a tablet-sized device or larger for the best experience.

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• School-issued Tablets

  • In-school Network

    • If student tablets are on the school network, it may be a filtering or firewall issue. Ask your IT department to allow content from these domains:

      • *.vimeo.com

      • *.vimeocdn.com

      • *.magisto.com

      • *.akamaized.net

      • *.cloudfront.net 

  • Content & Device Restrictions

    • If your school has set up restrictions on school-issued tablets, your IT department may need to update those policies to allow our livestream content. In a pinch, you can present the video to your students via Zoom.

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• Device updates:

  • Make sure your device has the latest updates installed.

    • Instructions for Apple devices: https://www.howtogeek.com/658451/how-to-update-your-iphone-to-the-latest-ios-version/

    • Instructions for Android devices: https://lifehacker.com/how-to-update-your-android-device-and-apps-1843395131

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• Javascript

  • This program requires javascript to be enabled. You can check to see if javascript is enabled in your browser by going to this page: https://www.enablejavascript.io/en

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• Network/Filtering issues

  • If your device is connected to your school network...

    • Try accessing the page from another device connected to the network.

      • If two or more devices have issues, ask your IT department to change filtering/firewall settings to allow the content.

    • If the page is working on other devices on the network, the problem is probably not related to your school's network or filtering software.